How Synthflow AI is cutting through the noise in a loud AI voice category

The conversational AI market has exploded since Cat was released in November 2022 and should become almost Global industry of $ 50 billion by 2031According to Marketsandmarket.

Synthflow Ai is only one of the many companies that build in this space that hopes to stand out from the pack due to its accent on being of business quality and easy to set up.

Synthflow, based in Berlin, is a code-free platform that allows companies to create and deploy customer service agents from the Personalized White Voice. The company, launched in 2023, has accumulated more than 1,000 customers and has dealt with more than 45 million calls.

Startup vocal agents are both compliant with the HIPAA and the GDPR and can be connected to more than 200 integrations with other corporate platforms, including Salesforce, Twilio and Hubspot, among others.

Hakob Astabatsyan, co-founder and CEO, told Techcrunch that he and his co-founders, Albert Astabatsyan, now CPO and Sassun Mirzakhan-Sasky, now CTO, started playing with Openai Chatgpt Api at the beginning of 2023 to find potential means to build commercial applications without code at the top of the AI ​​model.

They started with a text with text with text, then tried to build a vocal bot. When they realized how difficult the voice was, they were enthusiastic about the potential.

“We have achieved, oh my God, the voice is really complicated, right? To ensure that AI speaks in real time like us, having this latency of 400 milliseconds and manipulating the interruptions, it turned out to be such a complicated task,” said Astabatsyan. “We fell in love with this problem, and we said, look, we are going to work only on vocal robots from now on.”

The group formed Synthflow and spent the rest of 2023 to build and launched its first version of the product in early 2024 before publishing a version of business quality technology at the end of the year. The company increased by 15 times last year and experienced more than 90% retention of its corporate customers, according to Astabatssyan.

“We are dealing with 5 million calls per month,” he said. “Last year, it was like, I don’t know, 1 million, 2 million, then we started to grow very quickly. This is where Synthflow started to improve better and better because we had this speed.”

The startup also recently collected a series of $ 20 million, led by ACCEL with the participation of existing investors Atlantic Labs and Sinking. Astabatsyan said that the company had raised this recent round so that it could extend its team, stimulate research and development and open its first American office in an indecisive place.

Luca Bocchio, associated with Accel, told Techcrunch that the Accel team has followed Synthflow since he had started to develop his first product. What stood out in Bocchio was the journey of the founding team and its early push to build integrations adapted to businesses.

“This team has [had] Really strong opinions since GetGo on the creation of more depth with technology and extensive integrations through the CRMS, between tools of tools can really use to provide business quality compliance, ”said Bocchio.

Whatever the traction of the company, the conversational AI seems to be a difficult category. There are many other companies that build in space, especially Sierra de Bret Taylorwhich raised $ 285 million in venture capital money, and Gentle you havewho collected more than $ 50 million in venture capital funding, to name a couple.

“The AI ​​evolves so quickly, and sometimes things happen more quickly than you think,” said Astabatsyan. “But for us, it’s very clear. We are at this stage where, I would say, [we’re] In a post-production era on the market, where we know who are our customers. We have a fairly clear idea of ​​the roadmap for our product and where we want to be in the next three to five years. »»