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Best Internet Providers in Knoxville, Tennessee
CNET recommends AT&T Fiber as the best internet provider in Knoxville. Knoxville has no shortage of high-speed internet options, with six providers to choose from, including five that offer gigabit speeds.
To determine the best internet providers in Knoxville, our team evaluates speeds, pricing, customer service and overall value. We conduct spot checks on local addresses to confirm availability, thoroughly review provider terms and conditions, and directly contact ISPs when necessary to verify details.
Note that the prices, speed and other information listed above and in the provider cards below may differ from what we found in our research. The cards display the full range of a provider’s pricing and speed across the US, according to our database of plan information provided directly by ISPs. At the same time, the text is specific to what’s available in Knoxville. The prices referenced within this article’s text come from our research and include applicable discounts for setting up automatic payments each month — a standard industry offering. Other discounts and promotions might also be available for things like committing to a contract or bundling with a cellphone plan.
To learn more about how we review internet providers, visit our full methodology page.
Knoxville residents have a surprisingly high number of quality internet providers to choose from. According to FCC mapping data99.75% of the city has access to internet speeds of at least 250Mbps download and 25Mbps upload and 97% can get 1,000/100Mbps speeds.
Provider | Internet technology | Monthly price range | Speed range | Monthly equipment costs | Data cap | Contract | CNET review score |
---|---|---|---|---|---|---|---|
AT&T Fiber Read full review |
Fiber | $65-$255 | 300-5,000Mbps | None | None | None | 7.4 |
Knoxville Utilities Board | Fiber | $65-$300 | 1,000-10,000Mbps | $15 (optional) | None | None | Na |
T-Mobile Home Internet Read full review |
Fixed wireless | $50 ($35 with eligible mobile plans) | 72-245Mbps | None | None | None | 7.4 |
Verizon 5G Home Internet Read full review |
Fixed wireless | $50-$70 ($35-$45 with cellular plan) | 100-3000Mbps | None | None | None | 7.2 |
WOW Read full review |
Cable | $30-$95 | 300-1,200Mbps | None | Unlimited | None | 7.2 |
Xfinity Read full review |
Cable | $35-$95 | 150-1,200Mbps | $15 (optional) | 1.25TB-Unlimited | Optional | 7 |
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Source: CNET analysis of provider data
Compared to other cities in the area, Knoxville offers plenty of cheap internet plans. Both WOW and Xfinity have some of the cheapest starting prices you’ll find anywhere in the country, although you’ll have to look out for price increases with both providers. Verizon and T-Mobile also have low starting prices — especially if you add an eligible cellphone plan to the mix.
Provider | Starting price | Max download speed | Monthly equipment fee | Contract/ |
---|---|---|---|---|
Xfinity Internet Essentials Plus Read full review |
$30 | 150Mbps | $15 (optional) | None |
Xfinity Connect Read full review |
$35 ($45 after one year) | 150Mbps | $15 (optional) | None |
WOW Internet 300 Read full review |
$30 ($40 after one year) | 300Mbps | None | None |
Xfinity Connect More Read full review |
$3 ($45 after one year) | 300Mbps | $15 (optional) | None |
T-Mobile Home Internet Read full review |
$50 ($35 with eligible mobile plans) | 318Mbps | None | None |
Verizon 5G Home Internet Read full review |
$50 ($35 with eligible phone plan) | 300Mbps | None | None |
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Source: CNET analysis of provider data
Knoxville has a shockingly high number of gig-speed options available in the area, with 12 different plans reaching download speeds above 1,000Mbps. For comparison, Nashville has seven gig-speed plans, Charlotte has five and Asheville has four. With symmetrical speeds of 10,000Mbps, Knoxville Utilities Board offers some of the fastest internet plans you’ll find anywhere in the entire country.
Provider | Max download speed | Max upload speed | Starting price | Data cap | Contract |
---|---|---|---|---|---|
Knoxville Utilities Board The Gig 10 | 10,000Mbps | 10,000Mbps | $300 | None | None |
AT&T Internet 5000 Read full review |
5,000Mbps | 5,000Mbps | $255 | None | None |
Knoxville Utilities Board The Gig 2.5 | 2,500Mbps | 2,500Mbps | $150 | None | None |
AT&T Internet 2000 Read full review |
2,000Mbps | 2,000Mbps | $155 | None | None |
WOW 1.2 Gig Read full review |
1,200Mbps | 50Mbps | $95($105 after one year) | None | None |
Xfinity Gigabit Read full review |
1,100Mbps | 170Mbps | $60 | 1.2TB | Two years |
Knoxville Utilities Board The Gig | 1,000Mbps | 1,000Mbps | $65 | None | None |
AT&T Internet 1000 Read full review |
1,000Mbps | 1,000Mbps | $90 | None | None |
WOW 1 Gig Read full review |
1,000Mbps | 50Mbps | $60 ($70 after one year) | 3TB | None |
Verizon 5G Home Internet Read full review |
1,000Mbps | 50Mbps | $70 ($45 with qualifying Verizon 5G mobile plans) | None | None |
Xfinity Gigabit Read full review |
1,100Mbps | 170Mbps | $60 | 1.2TB | Two years |
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Source: CNET analysis of provider data
Internet service providers are numerous and regional. Unlike the latest smartphone, laptop, router or kitchen toolit’s impractical to personally test every ISP in a given city. So what’s our approach? We start by researching the pricing, availability and speed information drawing on our own historical ISP data, the provider sites and mapping information from the Federal Communications Commission at FCC.gov.
But it doesn’t end there. We go to the FCC’s website to check our data and ensure we’re considering every ISP that provides service in an area. We also input local addresses on provider websites to find specific options for residents. To evaluate how happy customers are with an ISP’s service, we look at sources including the American Customer Satisfaction Index and J.D. Power. ISP plans and prices are subject to frequent changes; all information provided is accurate as of the time of publication.
Once we have this localized information, we ask three main questions:
While the answers to those questions are often layered and complex, the providers that come closest to “yes” on all three are the ones we recommend.
To explore our process in more depth, visit our how we test ISPs page.
I’ll be blunt: Knoxville is one of the best cities for internet customers that I’ve covered at CNET. It has some of the fastest plans you’ll find anywhere in the country from AT&T Fiber and Knoxville Utilities Board, but it also has some of the cheapest from WOW and Xfinity. You’ll still have to keep an eye out for things like price increases and equipment costs, but that’s true of any city. No matter what you’re looking for in an internet provider, you’ll be able to find it in Knoxville.
What is the best internet service provider in Knoxville?
AT&T Fiber is the best internet provider in Knoxville. It has fast symmetrical speeds, reasonable prices and the highest customer satisfaction scores of any nationwide internet provider. WOW and Xfinity are both good backup options, but they have slow upload speeds and prices increase after one year (and again after two years on most Xfinity plans). T-Mobile Home Internet is a solid option for houses with one or two people, but any more than that might be pushing it.
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Is fiber internet available in Knoxville?
Yes, fiber internet is available in Knoxville. AT&T offers fiber internet in the city with no contracts or data caps and symmetrical speeds up to 5,000Mbps. Knoxville Utilities Board also offers fiber internet plans with speeds up to 10,000Mbps, but it’s currently available only at 13% of addresses in Knoxville.
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Who is the cheapest internet provider in Knoxville?
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