Hotel management platform Canary nabs $80M Series D from BPC, YC, Insight Partners

Canary, the hotel customer management platform, announced on Thursday an increase in a series of $ 80 million in a round led by Brighton Park Capital.

Harman Singh Narula and his childhood friend SJ Sawhney launched the company in 2018 to help hotels digitize and automate customer interactions. The company has raised nearly $ 180 million in funding to date.

“Managing a hotel is increasingly complex,” Singh Narula told Techcrunch. “Customer expectations are constantly evolving and staff shortages continue to extend operations. We estimated that the hotel market was ill -served by technology and that modern solutions could help hoteliers raise customer experience, improve profitability and work more efficiently. ”

Singh Narula said that Canary offers a series of products that encompasses each part of the trips of the guests, the departure for departure. He said, for example, the company offers services that allow hotel customers to check the mobile devices or send aid to reception. And he looks at AI by serving the guests of his customers by voice, the web and the text with an LLM, sometimes offering instant answers.

“The guest user experience is fully personalized and marked for each hotel,” he continued. “So, as a guest, you may not know that Canary has helped allow your travel experience. That said, if you have stayed in hotels recently, you have a chance that you used Canary because we are now working with 20,000 hotels in more than 100 countries.” Companies that use Canary include Rosewood, Marriott, Best Western and Wyndham hotels.

Not that Canary has no competition: other management software companies in this space include clouds and the revolution, according to Pitchbook.

Singh Narula described his fundraising as opportunists.

“Although we do not actively collect actively, the opportunity has emerged to call on the right partners with a strong alignment on vision, values ​​and where we are heading,” he said.

Other investors, including Y -Cominator, Insight Partners and Fidelity, participated in the round.

Singh Narula said the capital will be used to help develop the business and hire more employees.

“We see traveling as one of the most powerful ways that people connect with the world,” he said. “We believe that Canary has an important role to play in making these experiences more personal, more memorable and more significant.”

The title of this story has been updated to Include the main investor.