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Of all the words of the dictionary, Sarah Franklin says that “balance” is perhaps her favorite – especially with regard to companies adopting AI.
Franklin heads the employee performance software company based on Jack Altman, Lattice, which is now worth $ 3 billion. Both on stage in Sxsw London and in conversation with Techcrunch, she talked a lot of balance – the opportunities to find it and the risks of not having it during this AI revolution.
“We put people first,” Franklin told Techcrunch, referring to Lattice, who began to adopt more AI and automation features.
Although some companies boast AI as a means of replacing a massive number of workers, some technology leaders speak more openly about the importance of finding a balance in their businesses: retaining human employees while increasing them with AI assistants and “agents”. In Sxsw London, Franklin said that trying to fully replace human workers may seem like a good short -term idea for economic reasons, but that such a decision may not be really attractive to customers.
“It is important to ask you:” Build yourself for the success of AI first [or are] First of all you are building for the success of people and your customers? She said, adding that confidence is the most important currency of the entire founder or the startup, and that confidence with consumers is essential.
Franklin also stressed the importance of transparency, responsibility and responsibility with regard to AI. Managers must be transparent with employees about what AI does, AI must be applied closely to a particular objective so that people understand how it works, and humans must ultimately be held responsible for what AI has an impact.
“Otherwise, we are then at the service of AI against AI being at the service of us,” continued Franklin.
In an interview with Techcrunch after its SXSW appearance, Franklin said that Lattice had built an AI HR agent who gives proactive ideas and assists employees during individual meetings. The company also has a platform where network customers can create their own personalized agents for their business.
Franklin was categorical about the fact that humans had to monitor any AI technology implemented by a company. “It is a way of simply having the regular checks and counterweights to which we are used to our workforce,” she told Techcrunch.
She thinks that the winners of this History AI will be those who will learn to put people first. According to Franklin, it is one of the most important railings that a company can have on AI.
“We are all responsible for ensuring that we are doing this for the inhabitants of the company,” said Franklin. “Human connection cannot be replaced, and the winners will be the companies that understand it.”
