I Ordered a Switch 2 From Verizon. It Didn’t Go Well

Back on June 5, the Switch 2The launch day, I wrote on The new Accessories of Belkin For the last Nintendo game console. I noted that I had not yet tried Belkin’s accessories with my Switch 2; I ordered my console to Verizon, and it only had to arrive the next day.

My switch 2 did not arrive on June 6 or the next day. Or a week later. Or never.

There was no genius to understand what had happened: Verizon, a company that you generally do not associate with the sale of game consoles, allowed more people to order Switch 2 than in stock.

I checked on what seemed to be an Apt Reddit wire Entitled, “I therefore ordered my Verizon switch 2 … and that’s still not there”, which confirmed my suspicions. One of the commentators said that he had spoken to a customer service representative and was informed that not only was the device out of time, but that there was no words when it comes to delayed orders. The speaker also learned that Verizon had cultivated his switching sales 2 to a third party, which made your order more difficult.

Learn more:: CNET Switch 2 Restocker Tracker

As the days have transformed in weeks and I have heard nothing of Verizon, and my “Track Order” page continued to list my Switch 2 as “scheduled to arrive on June 6”, I started calling Verizon customer service every two days to see if someone had updates. The representatives I spoke were sincere in their efforts to help me and wanted to be able to give more clarity. But all they could tell me is that the console remained behind.

Widen the image

To tell the truth, I was not terribly upset by the situation because I was not very eager to buy a Switch 2 in the first place; I was a little bored that my credit card had been billed. Like a few people I know, I ended up ordering the Switch 2 in part because the opportunity to buy one appeared without my making a serious effort to get one – I was not going to follow CNET Nintendo Switch 2 Stock Tracker And rush to a retailer like Best Buy or Target when a new expedition arrived in store.

As it was, I was on Slickdeals.com The morning of June 5 and saw an article on Switch 2 Being in stock at Verizon Online, although available only for Verizon customers. I clicked on the link and I was slightly shocked to discover that it was in stock and that I was able to order it, with a confirmation email to prove it.

As soon as I placed the order, I had a shade of remorse from the buyer. Not so much because my bill came at $ 500 after tax and an additional $ 13 for accelerated shipping. But I thought that maybe if I dropped $ 500 on this thing, it would have been a Best idea of ​​waiting And spend an additional $ 50 on the Switch 2 Plus Mario Kart World Punge, which was exhausted to Verizon when I placed my order for the autonomous switch. At least I would get a discount on one of the Nintendo’s new games at absurd prices for Switch 2.

No doubt, the best offer right now for a 2 switch is Costco’s Switch 2 Mario Kart World Bundle This is also delivered with an individual 12 -month subscription to Nintendo Online, plus the extension pack for $ 525, allowing you to make $ 25 on the subscription. But you must be a Costco member to obtain it – if it is in stock.

But even with this touch of persistent regret, I did not cancel my order, even if I recovered my money for accelerated shipping. However, when I spoke with a very good customer service representative with an Australian accent a few days ago, I started asking questions about the difficulty of canceling it to cancel the order. She confirmed that the process was a bit delicate, but she would be happy to cancel it. She would need to “file a ticket” and this could take three to five days before my order was really canceled and my credit card credited. I said to him for thanks, but I was going to keep the cancellation for a few more days.

After hanging up with her, I thought, ok, I don’t really want to be a fool about it, but I work for CNET, and it may be time to share my Switch 2 by buying a saga with a wider audience.

As a journalist, what you need to do in a situation like this is to contact a company’s media representative and inform them that you write about how you have had a pretty bad shopping experience with their business. So I did exactly that, explaining that I was not too upset by the situation, but I was concerned about the lack of communication on the status of my order, which seemed to be stuck in a state of limbo. In addition, to judge by a few sons of Reddit on the subject, others were in the same position. Has Verizon had a comment?

Initially, it seems that Verizon could give me a comment. But then this is not the case. However, I was given up what the Switch 2 Mario Kart World Bundle had just returned in stock and that no one had posted on this subject. I quickly pulled my computer and returned to the Verizon website, where, of course, it was in stock. Glutton for punishment that I am, I placed an order for that because the package was what I wanted first.

I then called Verizon’s customer service to cancel my initial order. Reddit user comments have proved to be exact. I spent almost 30 minutes on the phone – Most of the time of maintenance – while waiting for the service representative to jump through all the hoops to have my order cancel. At the end of the call, I obtained a cancellation confirmation number (the aforementioned “ticket”) and I was told that it would take three to five days to treat.

For my second order, I did not add accelerated shipping, opting rather for free delivery of two days. I received an email that confirmed my order, but when I went to follow his status the next day, it always showed that my order had been received but had not yet been shipped. I was sure that I entered the Doom loop again.

But now, a few hours later, I received an email saying that my order had arrived. In the Verizon application, the status of my order had changed to “ship”. When I got home, I found a natural brown box with an accelerated shipping label on it. My switch 2 and a code for Mario Kart World were inside.

If you think someone Make sure that the order has come to me, you would probably not be bad. But I will not lie. Although it cost what he did and that I put much more efforts to do so that I wanted it, there was a certain satisfaction in finally receiving it.

I think it is much better than the original switch that I bought shortly after its launch. Or maybe I’m just trying to justify spending $ 544. At least I can try these Belkin accessories now.