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“My wife taught me something,” Klarna CEO, Sebastian, Siemiatkowski, said at the London Sxsw crowd. He approached the big titles of the company Seeks to hire human workers After saying Klarna Artificial intelligence used Doing work that would be equivalent to 700 workers. “Two things can be true at the same time,” he said.
Siemiatkowski said it is true that the company had sought to stop hiring human workers a few years ago and deployed AI agents who helped reduce the cost of customer support and increase Company income by employee. The company had 5,500 workers two years ago, and this number now amounts to around 3,000, he said, adding that, as the company’s salary costs have decreased, Klarna is now looking to reinvest the majority of this money in employee cash and the remuneration of shares.
But, he insisted, that does not mean that there is no opportunity for humans to work in his business. “We believe that offering it a human customer service will always be a VIP thing,” he said, comparing it to the way people pay more for hand-sewn clothes rather than machines. “So we think that two things can be done at the same time. We can use AI to automatically eliminate boring work, things that are manual work, but we will also promise our customers to have a human connection.”
He explained how the company plans to balance employees and AI workers. Siemiatkowski said that at the moment, the company’s engineering positions have not decreased as much as those of other departments, but he notes that this could change.
“What I see internally is a new ascent of businessmen who co-managed themselves,” he said, adding that the challenge that many engineers have today is that they are not warned. “I think this category of people will become even more precious in the future,” continued Siemiatkowski, especially since they can use AI and wisely get their understanding of companies.
He uses Chatgpt himself to help him learn to code and help him better understand the side of Klarna’s data. He said that doing this helped Klarna become a better business. Before, he thought he would never catch up to learn what was necessary to play a more present role in database conversations in the company.
“I’m going to take a Slack thread, I’m going to throw it in Chatgpt and say:” It makes sense, right? “” He said, adding that he uses Chatgpt as a private tutor.
But it is also aware that AI is not only employees. He spoke of the increase in scams and his impact on high -confident societies like his native Sweden. THE Financial Times recently reported On the rise of Fintech scams, stressing, for example, how sensitive residents in Singapore can be for them because they more naturally trust various institutions.
“And AI is obviously accelerating this,” said Siemiatkowski.
Siemiatkowski also explained again why the company stopped using Salesforce and Workday, saying it was because Klarna wanted to consolidate his data in a way that would be easier to supply AI. He said, for example, if Klarna wanted to gather information on one of his customers, he should later go Google, Slack, Workday, Salesforce, etc.
“We realize that the only way will be to consolidate [data]”He said, adding that the company has stopped using around 1,200 small software services.
About his IPO pending? He indicated that Klarna could soon go ahead with but was also not committed. “I can say that I am happy that there is less turbulence on the market,” he said with a smile.
What if he had a magic wand and could change something? He would again do the United Kingdom of the EU. The crowd then broke out in applause.
