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A general view shows the logo of South Korean online delivery service Coupang, in a building housing the company’s headquarters in Seoul, December 9, 2025.
Jung Yeon-je | Afp | Getty Images
South Korean online retail giant Coupang said it would offer 1.69 trillion South Korean won ($1.17 billion) in compensation to 34 million users affected by a massive data breach disclosed last month.
The company said in a statement On Monday local time, it planned to provide customers with vouchers totaling 50,000 won for various Coupang services.
Former customers who closed their Coupang account following the data breach can also receive the vouchers.
Coupang said users can check their eligibility for the vouchers starting Jan. 15, according to a Google translation of the statement in Korean.
Harold Rogers, interim CEO of Coupang Corp., described the move as a “responsible step for our customers” and said the company would “fulfill its responsibilities to the end.”
“I once again deeply apologize to our customers,” he said in the statement.
Rogers’ apology came a day after Coupang founder Kim Bom also apologized, saying he was “devastated” by the disappointment people experienced.
The data breach, revealed on November 18, led to the resignation of CEO Park Dae-jun earlier this month.
Coupang founder Kim Bom acknowledged that the company failed to communicate clearly from the start of the incident.
The US-based president said his apology was “overdue”, saying he initially thought it was best to communicate publicly and apologize only after all the facts had been confirmed.
“In retrospect, it was poor judgment. While Coupang worked tirelessly to resolve the situation, I should have expressed my deepest regrets and sincere apologies from the beginning. My heart has been heavy since learning of the data breach,” Kim said.
This is breaking news, please check back for updates.
