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A Mumbai-based Blinkit customer, Harsh Gupta Madhusudan, recently alleged that a delivery partner threatened and harassed him following a dispute over a refund for an order late at night. He shared details of the incident on X, tagging Blinkit, Zomato and CEO Deepinder Goyal, and described the experience as distressing for his family.
According to Madhusudan, the delivery boy canceled the order even though it had already been delivered, without any explanation. As the order was prepaid, Blinkit automatically initiated a refund. Madhusudan claimed the delivery boy then asked for payment directly from him, calling it “his money”.
“We ordered from you late last night (prepaid order approx Rs 4658). We received the order. The delivery boy then for some strange reason canceled the order. The company then automatically initiated a refund, which will be processed on January 2,” he wrote on said if we get the refund we will immediately pay the company again.
The situation allegedly worsened when the deliveryman repeatedly attempted to go to Madhusudan’s home, shouting for “his” money, even though the company had asked him to route any payment through the platform. When security personnel refused him entry, Madhusudan claimed that the delivery man had sent others, presumably fellow delivery men, to his house while he was away.
“He sent his ‘friends’ (I think also delivery guys) when I wasn’t home, saying they just wanted to ‘talk’ – the friend threatened our domestic help and my wife, who luckily didn’t open the door,” Madhusudan wrote. He added that he is not disclosing the identity of the delivery person at this time, but may do so if necessary.
Expressing anger over Blinkit’s response, Madhusudan said, “The company is now saying take care of your family’s safety. We are exploring all options, but is this how Zomato and Deepinder Goyal treat their customers and let them down?”
He also stressed that he had no intention of withholding items without payment. “Whether or not you want to blacklist someone is your decision. We order from you and pay you, and your terms with the delivery boys are with them. We have no intention of taking a paisa of the item without paying – our order history will confirm this as well.”
Along with his post, Madhusudan shared screenshots from the Blinkit app showing that a refund of Rs 4,658 had been initiated and was to be credited to his UPI account by January 2, 2026. He also posted screenshots of his conversation with Blinkit support, where he wrote, “My delivery partner delivered the order and now wants to take it back. They initiated a cancellation upon delivery of my order!” He added: “I am receiving threatening calls at 5am through no fault of my own. Please do not accept orders at this time if they cannot be carried out.”
In response to this post, Blinkit apologized for the incident and said he was looking into the matter. Calling the situation “extremely concerning,” the company said: “This is extremely concerning, and we understand how distressing and dangerous this situation may be for you and your family. Your safety is a top priority for us.” Blinkit added: “We are urgently reviewing this matter internally and will respond as soon as possible with an update.”
