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As the debate over pay and working conditions for gig workers intensifies on social media, Sanjeev Bikhchandani, founder and executive vice president of Info Edge, has come out strongly in favor of Zomato founder Deepinder Goyal, supporting the data-driven defense of delivery partners’ revenue and operational practices.
Sharing Goyal’s detailed message detailing the earnings of delivery partners, Bikhchandani said he welcomed the public disclosure of the data and stressed that worker welfare is not treated lightly on company boards.
“Thank you for making these details public @deepigoyal,” Bikhchandani wrote on
He added that those leading online campaigns against concert platforms had alternatives to social media activism. “The people who led this campaign and unsuccessfully tried to organize a strike could have written or come and asked for this information, obtained it and discussed it. However, they preferred to launch a campaign on social media – it suited them and their political agenda better,” he said.
“Half of knowledge is dangerous”
In a series of articles, Bikhchandani argued against what he described as a selective reading of income data, arguing that averages often fail to capture the flexible nature of gig work.
“This is the problem with half-knowledge. It is dangerous and misleading,” he wrote. “The very nature of gig work is that it’s not a full-time job. There will be people who work two hours and there will be people who work once every three days, and there will be people who put in ten hours a day, seven days a week.”
According to Bikhchandani, this flexibility directly affects how income data should be interpreted. “People have the choice to work as much as they want. So if the average wage seems low, it’s because a lot of gig workers aren’t working eight hours a day, five or six days a week. They’re putting in less time. That’s driving the average down,” he said.
His comments echo Goyal’s recent attempt to contextualize hourly earnings, incentives and working patterns of delivery partners, as food delivery and quick commerce platforms face increasing scrutiny over wage structures, safety and social security.
Strong criticism against “selective indignation”
Bikhchandani also lashed out at critics of concert platforms, accusing some of ideological posturing and hypocrisy. In a very aggressive post endorsing Goyal’s arguments, he said: “Very well written @deepigoyal. Every word is true.”
He then criticized what he described as “Champagne socialists”, expressing outrage at alleged exploitation. “It boggles the mind that a Champagne socialist who married a film star and had a designer wedding in Udaipur and a first wedding anniversary in the Maldives would have the audacity to then shed crocodile tears over the alleged exploitation of construction workers. Aam Aadmi my foot,” he wrote.
These remarks highlight how the gig economy debate is increasingly taking on political and ideological overtones, with founders and investors pushing back against narratives they say ignore operational realities.
Defending the 10-minute delivery model
Bikhchandani also addressed concerns about super-fast deliveries and passenger safety, particularly regarding Blinkit’s 10-minute delivery promise. Contrary to claims that speed targets force riders to take risks, he emphasized the role of store density rather than rider behavior.
“It will be useful to check on the Blinkit app how far the store is from your home. In my case it is 400 meters. This is how I receive delivery in less than 10 minutes,” he writes. “Riders don’t have to take risks.”
He further noted that many delivery vehicles are not capable of reaching high speeds and often do not even use main roads. His comments were consistent with Goyal’s clarification that delivery partners do not see customer-facing delivery times on their apps and are not instructed to rush.
