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A moment at Mumbai airport went viral on social media after DigiYatra’s facial recognition system failed to distinguish between identical twin brothers, briefly denying them access to an automated entry gate.
Prashant Menon, who shared the incident on Instagram, said that he and his twin brother were both registered users of DigiYatra. “I’m at the airport with my twin brother. We are both registered on DigiYatra. Experience the magic of DigiYatra. It says ‘Access Denied’ because more than one person found with the same face,” he said in the video while standing near the gate.
Menon also added a plea in Hindi, jokingly asking, “Hum judwa logon ke liye kuch kijiye DigiYatra waalon (Please do something for us twins, DigiYatra). »
“DigiYatra ka bug humne identified kiya hai, DigiYatra humko allow nahi kar raha hai (We have identified the bug, DigiYatra does not allow us),” said another brother.
The video highlighted a limitation of facial recognition technology, which can have difficulty with extremely similar people. But online, the incident sparked laughter as well as technical discussions.
One viewer commented: “Bro found a borderline case in the wild – first person commented.” Another joked: “Bachpan me hum confuse hote the, ab DigiYatra ho gaya hai. Can’t blame them otherwise one of you can put a black mole on your cheek. Like hindi movies apna purana.”
Another person, however, said the system was doing the right thing “by flagging an anomaly in the data point (your faces) and sending you for manual verification at the counter.”
The DigiYatra Foundation publicly responded to Menon saying, “Dear Prashant, we thank you for highlighting this. We have contacted you via DM with more details to assist you further. DYF Team.”
